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This powerful feature of the AI Studio takes a non-structured text such as an email, a chat message or a PDF document for example, analyses it using AI and then automatically detects and executes the according PIPEFORCE command including its parameters which must be executed in order to take action and fulfill the use user’s request.

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• Automatically forward emails to the responsible internal team
  Scan any email sent to a given inbox such as info@mycompany.tld for example, find out the intention of the sender, then forward the email to the internal team such as support, sales, … which can handle the request. The AI can find out the type of request, whether it is a support request, an order request, a question regarding an invoice or any other types type just by writing an advice to the AI and without any programming. It can also automatically detect and extract all required data such as customerId, invoiceNumber and more from the email and pass it along with the internal emailsender’s email. Furthermore, it can also create a short summary about what the core intent of the sender is to make it easier for the internal team to process the request.

• Automatically start an internal workflow by email
  Scan any email sent to a given inbox such as invoice@mycompany.tld for example and if this email matches to an existing workflow, extract all variables required for this workflow from the email, start the workflow and pass these variables along with it. For example to start an accounts payable workflow based on an given payable invoice. The AI can validate whether all required data exist and is valid in order to start the workflow.

• Automatically call endpoints of other systems by email
  Scan any email sent to a given inbox such as info@mycompany.tld for example and if this email is related to a service, offered by a third party system which provides an remote API, call this remote API (for example REST) and pass along parameters extracted from the email. For example create a new ticket on an external ticket system.

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In order to integrate Text-to-Command functionality into your automation pipelines, you can use the command ai.intent.detect. It will

1. take a text, for example like an email as input,

2. will apply the given AI instructions on this text and

3. finally will select a command to be executed.

Here is a first example how to use itthis could look like in an automation pipeline:

body: |
  From: customer@somedomain.tld
  Subject: I have a problem with your product
  Hello,
  I have a big problem with your product and need support.
  My customer id is 123456.
  Cheers, Valued Customer
  
pipeline:
  - ai.intent.detect:
      advice:
        intentCandidates:
          - intentId: "forwardToSupport"
            description: "Use this intent in case the sender needs product support."
            commandName: "mail.send"
            parameters:
              to:
                name: "to"
                value: "support@internal.tld"
                commandParameter: true
              from:
                name: "from"
                description: "The email address of the sender."
                detect: true
                commandParameter: true
              subject:
                name: "subject"
                description: "Use the subject of the sender's email."
                detect: true
                commandParameter: true
              message:
                name: "message"
                description: "Use the message of the sender's email."
                detect: true
                commandParameter: true
          - intentId: "forwardToInfo"
            description: >
              Use this intent in case the sender's intent could not be detected.
            commandName: "mail.send"
            parameters:
              to:
                name: "to"
                value: "info@internal.tld"
                commandParameter: true
              from:
                name: "from"
                description: "The email address of the sender."
                detect: true
                commandParameter: true
              subject:
                name: "subject"
                description: "Use the subject of the sender's email."
                detect: true
                commandParameter: true
              message:
                name: "message"
                description: "Use the message of the sender's email."
                detect: true
                commandParameter: true

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