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This section provides an overview about sources and process for support and to demonstrate the views and functions of an end user.
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Support
We have a two step support process for end user requests. Requests have to be addressed to customer administrator / partner who evaluates the support level. Support Level 1 and 2 is directly handled by the customer administrator / partner. In case of technical / platform related issues and bugs the request should be forwarded to pipeforce via the ticketing system.
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The ticketing system can be accessed by a named “Administrator” via: https://logabit.atlassian.net/servicedesk/customer/portals
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Documentation
Beside the Help Desk Portal there are three additional sources for self service support.
User manual
End user related basic functions https://logabit.atlassian.net/wiki/spaces/PH (german).Admin manual
Admin related information for system and user administration Administration (german)Developer manual
Developer and customization related information https://logabit.atlassian.net/wiki/x/voDHLg (english).
Basic Modules
This section provides an overview of the basic functions and modules for end users and customizers.
Portal
https://<NAMESACE>.pipeforce.net
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Access to Workflows (enabled for end user)
Access to Drive
Access to Transfer
Access to Tasks
Access to Monitoring
Access to Pipes
Access to Forms
Access to Lists
Drive
https://drive-<NAMESPACE>.pipeforce.net
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Organize files & documents
Use tags for classification
Share folders and files (internally / externally)
Collaborate online in real time
Sync desktop / local folders and files
Use Mobile App to access files
Transfer & Outlook Add-In
https://drive-<NAMESPACE>.pipeforce.net
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Send big files via WebUI
Send files & messages securely via WebUI
Send big files via Outlook
Send files & e-mails securely via Outlook
Workflows
https://<NAMESPACE>.pipeforce.net
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Start a workflow
Access workflow related tasks
Review workflow related content
Complete workflow related tasks
Access workflow related reporting (lists)
User Management
Users are managed via groups, credentials and roles within the user management tool.
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Create new user
Create groups
Create roles
Define user credentials
Select required user actions (verification)
Pipelines & Commands
Define and execute business logic and integration logic.
Apps, Dynamic Forms and Lists
Create apps, dynamic forms and lists for your solutions.
Extra Modules
These modules are not in the basic packages. An additional license is required.
Reporting
https://reporting-<NAMESPACE>.pipeforce.net
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Access predefined reports on PIPEFORCE database entries
Create customized reports
Create customized dashboards
Integrate additional sources
Define alerts
Only Office
To edit office documents live in the browser, convert documents and and collaboratively work with other users on the same office documents.
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